Who we are

I am Jim Fernbank. My website address is: https://www.jimfernbank.com

Nature of work – IT support

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Information that you provide in the contact form is not shared with any third parties.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Reasons/purposes for processing information

We process personal information to enable us to provide IT support and advice services, maintaining our accounts and records and promoting our services.

Type/classes of information processed

We process information relevant to the above reasons/purposes. This may include: personal details, financial details, goods and services provided.

Who the information is processed about

We process personal information about clients and enquirers.

Who we share your data with

If you start a payment by credit card or debit card on this site, it will be processed by PayPal. PayPal will send your name and email address and amount paid to Jim Fernbank, so that he can identify who made the payment and then provide the services for which you have paid. PayPal will not share your card details with Jim Fernbank. The Privacy Policy for PayPal can be viewed at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Your email messages with Jim Fernbank, and invoices and records of payments to Jim Fernbank, may be stored by a third-party data processor, that complies with the General Data Protection Regulation (GDPR) in the European Union.

Where necessary or required we share information with: suppliers, service providers, financial organisations.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you have made a payment, then the details will be recorded for at least 7 years, for accounting purposes.

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Anything on the contact form is just sent to Jim Fernbank.

If you choose to leave feedback using the feedback form on this web site, it will be displayed on this web site with your consent, but your email address will not be displayed.

Contact information

Jim Fernbank
31 Bardolph Road
N7 0NJ
United Kingdom

Tel. 07961 134 007


Additional information

How we protect your data

This site uses HTTPS with TLS to securely encrypt communication to and from the site.

If you leave feedback on this web site, your email address is not published.

If you want your feedback to be deleted, please contact Jim Fernbank.

What data breach procedures we have in place

If I discover that your data has been breached, I will endeavour to inform you within 24 hours.

What third parties we receive data from


What automated decision making and/or profiling we do with user data


Industry regulatory disclosure requirements